DEPOSIT,REFUNDS,DELIVERY POLICY

Payment & Retainer Policy

To reserve your order date, a 50% non-refundable retainer is required at the time your order is placed. Your order is not confirmed until the retainer has been received.

The remaining 50% balance is due no later than three (3) days prior to your scheduled pickup or delivery date.

Invoices for both the initial retainer and the remaining balance will be sent via text message to the phone number provided at the time of ordering.

Retainer Policy

• The 50% retainer is non-refundable and secures your event date, production time, and supplies.
• Because custom orders require advance planning and preparation, retainers cannot be refunded if an order is canceled by the customer.
• The only exception is if The Sweet Experience Bakery is unable to fulfill the order. In that case, all payments made will be refunded.

Failure to pay the remaining balance by the due date may result in the cancellation of your order without a refund of the retainer.

By placing an order with The Sweet Experience Bakery, you acknowledge that you have read and agree to this payment and retainer policy.

Refund Policy

At The Sweet Experience Bakery, every order is custom-made with care specifically for you. Because ingredients, supplies, and production time are reserved in advance, we have the following refund policy:

Cancellations

• The 50% retainer is non-refundable and secures your order date, production time, and ingredients.
• If you choose to cancel your order, the retainer will not be refunded.
• If the remaining balance has already been paid and your order is canceled more than three (3) days before the scheduled pickup or delivery date, any amount paid beyond the non-refundable retainer may be refunded at the baker’s discretion.

Completed Orders

Once an order has been picked up or delivered, no refunds will be issued for reasons including, but not limited to:

• Change of mind
• Flavor or design preferences that match the approved order
• Failure to properly store the product after pickup or delivery
• Damage occurring after the order has been accepted by the customer or a designated recipient

Quality Concerns

Customer satisfaction is important to us. If you believe there is an issue with your order due to a bakery error, please contact us within 24 hours of pickup or delivery. Photos of the product may be required so we can review the concern.

If we determine that the issue was due to an error on our part, we may offer one of the following at our discretion:

• A partial refund
• A store credit
• A replacement product (when feasible)

Baker Cancellation

If The Sweet Experience Bakery is unable to fulfill your order due to unforeseen circumstances, you will receive a full refund of all payments made, including your retainer.

By placing an order, you acknowledge that you have read and agree to this Refund Policy.